COVID-19 ANNOUNCEMENT 25/3/20 - YOU CAN STILL ORDER

The government's declaration of a Level-4 Lockdown has changed the way we do business.

Telecommunications is an essential industry, and mobile phones with their ability to provide both phone and broadband access to families in lockdown and essential workers is critical, especially as many no longer have landlines. However, we must provide this equipment in a way that does not require direct human contact.

Stock listed as fast delivery will ship from our Auckland logistics centre through a contactless delivery procedure. Other phones will be fulfilled by one of our two HK logistics centres and phones will be sent direct via DHL to residential addresses only in NZ.

Because DHL and their agents CourierPost are no longer permitted to get signatures upon delivery, courier drivers are taking photos of the parcels and a GPS snapshot to confirm delivery. Because consumers are supposed to be in home lockdown, a courier delivery confirmation to a named addressee at their place of residence will be deemed to be final proof of delivery by the Outdoor Phone Store and no challenges will be accepted, as per our terms and conditions.

Please be aware that the massive reduction in international air traffic means it will take slightly longer for phones to arrive from Hong Kong as freight is being carried on fewer planes. We will provide you with a tracking number upon shipment. Delivery times in this unprecedented crisis are outside our control.

TECHNICAL SUPPORT

The Outdoor Phone Store is unable to repair any phones or offer physical warranty support during this Level 4 Lockdown as NZ Post has suspended all mail delivery and closed post shops nationwide, and additionally many parts ex Asia have run out because of the Chinese factory shutdowns. We can still offer phone and email support.

We would like to wish all New Zealanders safe passage through these turbulent times. We will get through this together. Kia kaha.

#1 for rugged phones in NZ, #1 in Australia

It's official. More people looking for a rugged phone come to our sites than any other specialist rugged phone retailer in New Zealand and Australia, according to the latest web traffic data (August 2019) from global analytics giant Alexa (owned by Amazon). Here's how we rank, in bold:

1. Outdoor Phone Store (NZ) (global web ranking #481,000, NZ ranking #680)
2. Rugged Phones Australia (Au) (global web ranking #698,000, NZ ranking #1239)
3. RPNZ (NZ) (global web ranking #827,000, NZ ranking #1374)
4. RPS (Au) (global web ranking #889,000, NZ ranking #1712)
5. Parallel Imported (NZ) (global web ranking #911,000, NZ ranking #4199)

(*source: Alexa.com traffic ranking analysis, August 24 2019)

2019's Best Rugged Phones Premier Range - Same Day Shipping Selected Models
all Blackview and AGM phones we sell have our EXCLUSIVE accidental damage cover ('screen' or 'First200', details on the product pages)

The best rugged phones on the market are manufactured by Blackview and AGM. Their specifications exceed those of any other rugged phones on the market.  These models are your best options for rugged phones in New Zealand. We no longer sell Doogee or Ulefone to private consumers as their latest models are unrepairable outside Asia, making them very expensive disposable phones. They are available to trade customers only, with no warranty. We don't recommend them because of the servicing issues.

HOW TO USE THIS SITE: Click on a product picture below to see the specs and pricing options. There are usually four options you can choose from a drop-down menu near the Add to Cart icon. The top price carries our standard warranties plus the accidental damage cover (no other retailer offers this). Next down is our pricing on the same terms as our competitors. Then there's a trade only option for businesses who don't need warranties, and finally our 'International' price for buyers outside NZ. Simply choose your preference, add to cart and you'll get your phone usually within 1-7 working days wherever you are in the world.

BULK ORDERS? Yes, we have supplied the public sector and corporate clients for years. If you need a number of phones with warranty cover, use the "Leave a message" tab at bottom right corner to ask for a quote, or call us on 0800 747007.

Accessories

Do you need a wallet case, screen protector, wireless charger or wireless headphones?

Yes, we ship internationally

If you're in North America, the UK, Australia or the Pacific Islands you can purchase tax free on this site. To see the price, just choose the 'I am an International buyer' option before you add to cart. All models come with parts support and some have our screen breakage warranty. Buying from us makes sense if you need reliable service from an English-speaking helpdesk.

Why we don't sell these phones at retail:

Looking for the cheapest Blackview, Ulefone or Doogee models you saw for between $200 and $500 elsewhere? We don't carry them as ordinary stock items in NZ because they can't be repaired in NZ or Australia - they are glued shut and the phone has to be broken apart to carry out diagnosis of even the smallest faults.  When those phones are broken into they lose their water and dustproofing.

The cheaper models have an unacceptably high failure rate due to their lower quality electronics (which is why they are cheap and why our competitors recently tried slashing the warranty to only six months!). Many of them also have limited mobile bands meaning they won't work properly when you travel overseas. Some don't even have any 4G, In comparison with the models above, they are junk. If you're desperate for one, however, despite the warning, see below - they are only available to trade customers at trade prices...we cannot supply on ordinary terms as the fact they are glued shut makes it impossible to sell them to the public AND still comply with the Consumer Guarantees Act requirements as to serviceability and parts.

But I've seen retailers offering a 12 month warranty on hermetically sealed phones? Read their small print.. It's meaningless, and a bit like offering a plot of land on the moon. Believe it or not many phone faults are caused by users, not warranty defects - the most obvious example is breaking your screen. Even assuming your phone lasts 12 months, if it needed a new part at 12 months and five days it becomes your problem, and because it can't be opened it can't be fixed. That's the reality. If you drop the Ulefone on a rock a week after purchase that's it - you'll have to throw it away. So if you are tempted to fork out hard-earned doleros for an Ulefone or Doogee remember - they're glued together, and most NZ repair centres won't even touch them.

Our Phones

WE GET IT...MULTIPLE CHOICE CAN BE OVERWHELMING. GIVE US A CALL ON 0800 747 007 OR LEAVE A MESSAGE (BELOW RIGHT) AND WE WILL TAKE AWAY ALL THE HASSLE

The Outdoor Phone Store is New Zealand's biggest retailer of rugged outdoor phones. You can save hundreds off the price of comparable models from the big telco's. If we don't offer a model you've seen elsewhere, it's because we don't think it's good or reliable enough. Examples of brands we've dropped include Doogee and VK. The phones above are the best options in their category, and that's the expertise we bring you. We offer an exclusive hand-picked collection of phones that perform, not five pages of shiny underpowered models that don't. Click on one of the images to see full specs, photo gallery, torture test videos and customer reviews of these rugged outdoor phones. Or pick an option from the Outdoor Phone Store dropdown menu

Our Promise

Fastest Delivery: Fastest delivery in NZ. Other suppliers offer free shipping in "usually" two weeks; we ship by express courier in days. Fastest Tech Support: The Outdoor Phone Store is the only rugged phone retailer that can service your phone quickly in NZ, not slowly in China. We are the only NZ retailer with parts held locally.  Best NZ Warranty: A full 12 months NZ warranty, not 12 months "manufacturer's" warranty or a cut-and-run six months or 7-day warranty. Parts: we keep parts in Auckland so you can get priority service. NZ-owned: We're a 100% Kiwi business, and GST-registered. Aftersales Support: You'll get exclusive updates on tips and tricks for using your new phones. NZ's #1 rugged phone retailer: as ranked by Amazon's global web traffic analyzer, Alexa. No other rugged phone retailer in NZ comes close. There's a very good reason for that.

Your Feedback

Ian. I am so impressed with your phone, I have been telling people to get on your website and buy one. - Alan J

Best phone I have ever had! Good service.
Good warranty! - Grant T

Thank you very much for your great service and for selling such fantastic phones, I love it already. - Liz P

Best decision I've made for a long time! Great technical support, help is only a phone call away, I've taken photos underwater, dropped it and it has dealt with all the abuse this hunter, kayak fishing tradie painter can throw at it....and the new Blackview looks even better. Do not hesitate to deal with the genuine agents in NZ , Outdoor Phone Store. - Ant Neill, Facebook

Join the switch to NZ's best outdoor phones!

What our customers are saying...

Alan B, Sept. 25 2019

I just recently bought a BV9700 Pro from you and it's fantastic. Thank you.

Bree Tee, Nov. 3 2019

Most grateful shout out to this company - they helped my daughter with a problem on her phone that has been ongoing for months & even after realising we had called the wrong company for support (bought from a similar named company originally) there was no hesitation in walking us through the steps we needed to take even though it was complicated & took 10 minutes. Incredibly patient and helpful - thank you!

Dan F, Sept. 4 2019

Thanks for the consignment of Blackview BV9500s. The phones are working like a charm...brilliant

George W – January 29, 2018

Jim from Carters – January 25, 2018

Hi the

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